Shipping policy
SHIPPING & DELIVERY
At PetsiePaws Co., we're committed to getting your pet's favorite products to you safely and affordably.
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PROCESSING TIME
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
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SHIPPING RATES & DELIVERY TIMES
DOMESTIC SHIPPING (United States)
• FREE shipping on all orders $35.00 and above
• $4.99 flat rate on orders under $35.00
• Estimated delivery: 7-15 business days after processing
• Tracking number provided for all orders
INTERNATIONAL SHIPPING
We ship to 27+ countries including: Australia, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, and United Arab Emirates.
• FREE shipping on orders $50.00 and above
• $9.99 flat rate on orders under $50.00
• Estimated delivery: 10-20 business days after processing
• Tracking number provided for all orders
Important International Notes:
• Customs fees, duties, and taxes may apply and are the responsibility of the customer
• Delivery times may vary based on customs processing in your country
• International shipments may experience delays during peak seasons or holidays
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ORDER TRACKING
Track Your Order:
• You'll receive a shipping confirmation email with your tracking number within 1-3 business days of placing your order
• Track your package anytime through the carrier's website using your tracking number
• Log into your PetsiePaws Co. account to view order status and tracking information
Please allow 24-48 hours after receiving your tracking number for the carrier to update tracking information.
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DELIVERY TIMEFRAMES
Total delivery time = Processing time (1-3 days) + Shipping time (7-14 days)
Example Timeline:
• Order placed: Monday
• Order processed & shipped: Tuesday-Thursday
• Estimated delivery (US): Following Monday-Friday
• Estimated delivery (International): 2-3 weeks from order date
Note: Delivery times are estimates and may vary due to:
• Carrier delays
• Weather conditions
• Customs processing (international orders)
• Peak shopping seasons (holidays)
• Remote or rural delivery locations
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SHIPPING RESTRICTIONS
• We currently ship to physical addresses only (P.O. boxes accepted for small items)
• Some remote areas may have extended delivery times
• Digital products do not incur shipping charges
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ADDRESS ACCURACY
Please ensure your shipping address is correct before completing your order.
If you need to update your shipping address:
• Contact us immediately at petsiepaws18@gmail.com with your order number
• We can update the address if your order hasn't shipped yet
• Once shipped, we cannot change the delivery address
UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to:
• Incorrect address provided
• Multiple failed delivery attempts
• Refused delivery
We will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
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QUESTIONS OR CONCERNS?
Our customer support team is here to help!
Contact Us:
• Email: petsiepaws18@gmail.com
• Response time: Within 24-48 hours during business days (Monday-Friday)
Your pet's happiness is our priority, and we're committed to ensuring your order arrives safely!
